Terms and Conditions

1. Acceptance of Terms

By accessing www.herbalq.in (the “Website”) and any related online pages or platforms operated by us (“Platform”), you agree to be bound by these Terms and Conditions (“Terms”) in a legally binding agreement between HerbalQ (“Merchant”, “we”, “us”, or “our”) and you (“User”, “you”, or “your”).

Please read these Terms carefully before using the Website or placing an order. If you do not agree with these Terms, you must not use the Website or Platform. We reserve the right to update or change these Terms at any time by posting updates on the Website. It is your responsibility to check the Terms periodically. If you do not accept any changes, you must stop using the Website immediately.

2. Eligibility

You represent and warrant that you have the right, authority, and capacity to enter into this agreement and to comply with all its Terms.

3. Definitions

  • “Payment Instrument” means credit card, debit card, UPI, net banking, wallet, or any other payment method accepted by us.

  • “Platform” means the Website (www.herbalq.in) or any page where our products/services are offered.

  • “Transaction” means an order you place on the Platform.

  • “Transaction Amount” means the amount paid by you for the Transaction.

  • “User/Users” means any person using the Website or Platform.

4. Merchant’s Rights

You agree that we may collect, store, process, and share your information to deliver the products/services you purchase via www.herbalq.in and to communicate with you about your orders.

5. Your Responsibilities

You agree to provide true, complete, and updated information about yourself, including your name, contact details, delivery address, and accurate payment information to complete your Transactions.

6. Prohibited Actions

You may not use the Website or Platform for any unlawful or unauthorized purpose. You agree not to:

  • Use the Website or its content for commercial activities not authorized by us.

  • Circumvent or interfere with security features of the Website.

  • Impersonate another user.

  • Upload viruses or malicious code.

  • Attempt to reverse engineer any part of the Website.

  • Use bots, scrapers, or other automated tools without our written permission.

  • Harass, abuse, or harm other users or our employees.

  • Violate any applicable laws or regulations.

7. Limitation of Liability

In the event of a defective product or a product that does not match its description, your sole remedy is to follow our Refund Policy, available on www.herbalq.in. We disclaim any further liability for any direct or indirect losses. You agree to indemnify and hold us harmless against any claims arising from your breach of these Terms.

8. Guidelines for Reviews

You may post reviews on www.herbalq.in, subject to these rules:

  • Reviews must be based on your own experience.

  • No abusive, offensive, or discriminatory language.

  • No false or misleading statements.

  • No organized campaigns for fake reviews.
    We reserve the right to moderate or remove reviews at our discretion.

9. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996 in Bengaluru, India, in English. Courts in Bengaluru shall have exclusive jurisdiction. The seat of arbitration shall be Bengaluru, India.

10. Grievance Redressal

If you have any complaints regarding products, transactions, or refunds, you may raise a request through the channels provided on www.herbalq.in or by contacting our designated support email or ticket system as required.

11. Disclaimer

By placing an order on www.herbalq.in, you agree to pay the listed price using legitimate payment methods. We disclaim any liability for unauthorized use of your Payment Instrument. All payments are at your own risk. The Website is provided for general information only and may contain links to third-party sites. We are not responsible for third-party content or the security of your access devices. You are responsible for using appropriate security software.

By using www.herbalq.in, you accept these Terms in full.